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Texting and Emailing Privacy Policy At The ZenPet Vets, we are committed to protecting your privacy. This policy explains how we handle communication with you via text message (SMS) and email. By choosing to communicate with us through these methods, you agree to the terms outlined below. 1. Use of Text Messaging and Email We may use text messaging and email to: - Confirm or remind you about upcoming appointments - Share general updates about your pet's care - Provide treatment plans, discharge instructions, or lab results - Respond to your questions or concerns - Share updates about our services or hours We aim to use these channels for convenience and quick communication, but they are not monitored 24/7. For urgent or emergency matters, please call us directly or seek immediate veterinary care. 2. Your Consent By providing your email address and/or mobile number, you consent to receive messages from The ZenPet Vets related to your pet’s care. You may opt out at any time by: Replying "STOP" to any SMS message Unsubscribing from email newsletters or updates Contact us directly to update your communication preferences Please note that opting out may limit our ability to provide you with timely updates about your pet’s care. 3. Privacy and Confidentiality We respect your privacy and will never share your contact information with third parties for marketing purposes. All communications will be handled in accordance with applicable privacy laws and veterinary medical confidentiality standards. However, text and email communication is not encrypted and may not be fully secure. By using these channels, you acknowledge and accept the risks of potential unauthorized access to your information. 4. Limitation of Use We do not use texting or email for: - Sharing sensitive personal or financial information - Emergency or life-threatening situations - Diagnosing or treating conditions without a proper veterinary examination 5. Contact Us If you have questions about this policy or would like to change your communication preferences, please contact us.